SERVICEME Knowledge Hub

Enterprise-grade AI
Intelligent knowledge management platform

Unify the connection, governance and activation of enterprise knowledge assets, making dispersed documents, business data and implicit experiences become knowledge assets that are understandable, callable and reusable by AI.

All-in-One Agentic AI Operating
SERVICEMEKnowledge Hub
DocumentsCorporate documents
Business Databusiness data
Experienceimplicit experience
Agent ReadyAgent call
SecurityAuthority governance
RAGRag Pipeline
Current Challenges

Hidden obstacles to enterprise knowledge management

The value of knowledge is being dormant, fragmented and forgotten, which continues to consume organizational efficiency.

knowledge loss

Expert experience, project reviews and key documents are not structured and precipitated and disappear with the flow of personnel.

experience gaporganizational memory loss

Data silos

Documents, data and business systems are separated from each other and cannot form a unified access to knowledge.

System fragmentationMultiple sources and scattered

Information fragmentation

Massive reports, contracts, emails and information are scattered across different tools, making retrieval costs high.

Find inefficienciesDelay in decision making

Out of control permissions

There is a lack of refined permissions, auditing and desensitization mechanisms, and there is a risk of misuse and leakage of sensitive knowledge.

RBACAudit

Low data capitalization

Historical data and business experience are not continuously activated and cannot support predictive analysis, recommendations and intelligent question and answer.

Waste of assetsDifficulty in reuse

Manual processing is inefficient

Manual search, extraction and summary are easy to miss and misread, and it is difficult to ensure consistent output standards.

Manual omissionVersion confusion
Unified Knowledge

unified gathering Build an enterprise knowledge asset pool

Centrally manage corporate documents, structured data and personal knowledge space, so that knowledge accumulation has a manageable, retrieval and callable foundation.

01

Enterprise knowledge/data space

The enterprise-level knowledge and data sharing platform centrally stores unstructured content such as documents, materials, cases, contracts, etc. uploaded by all employees, as well as structured data from CRM, ERP, MES and other systems, achieving safe, controllable and unified management.

  • PDF
  • Word
  • PPT
  • CRM
  • ERP
  • MES
AI knowledge baseKnowledge Base
Corporate documentsbusiness dataAgent callsecurity governance
02

Personal knowledge/data space

Provide each employee with an exclusive personal knowledge space, support the storage of sensitive information such as private notes, work records, project drafts, and optionally share it with the corporate space.

  • personal notes
  • Work record
  • selective sharing
03

Multi-source knowledge/data integration

Supports seamless integration with SharePoint, Confluence, OneDrive, CRM, SAP, work order system, SQL Server / Oracle and other systems without manual migration.

  • SharePoint
  • Confluence
  • OneDrive
  • SAP
  • Oracle
04

Unified entry call

Users can search, ask questions, and call knowledge content from multiple sources in a unified portal, making knowledge the underlying fuel for subsequent agents and business processes.

  • Unified search
  • Unified Q&A
  • Agent Ready
AI Search

Search in seconds Pinpoint what you need

Through multi-modal parsing, semantic segmentation and hybrid retrieval, enterprise employees can quickly locate knowledge answers and document basis in natural language.

01

Multimodal file parsing

Supports automatic parsing of PDF, PPT, pictures, tables and other formats into structured or semi-structured text, and performs indexing and marking to meet diverse data query needs.

  • PDF
  • PPT
  • picture
  • sheet
02

Intelligent semantic chunking

It adopts various methods such as semantic segmentation, custom length segmentation, large and small segments, etc. to realize file segmentation and index production, and supports cross-segment related retrieval.

  • semantic segmentation
  • Large and small segments
  • Cross-segment search
03

Smart file retrieval

Use advanced hybrid retrieval technology to achieve fast and accurate retrieval of massive documents, taking into account semantics, full text, keywords, Q&A, RRF and Internet search.

  • Semantic retrieval
  • Full text search
  • keyword matching
  • RRF
04

Model-based knowledge question answering system

Utilize the latest multi-modal model to provide users with intelligent question and answer services based on knowledge base content, accurately returning answers, relevant fragments or document links.

  • Intelligent Q&A
  • Fragment traceability
  • Link back
AI Understanding

deep understanding Make complex content simple

From summarization, brain mapping, Q&A to translation, it helps teams quickly understand complex knowledge and reduce the cost of cross-department and cross-language collaboration.

01

Smart summaries and summaries

Automatically generate concise summaries for long documents, or understand user intentions based on context and generate targeted summaries to help quickly understand the key points of the document.

  • Full text abstract
  • Targeted summary
  • Long document understanding
02

Brain map and outline generation

Create a visual mind map based on the document content to show the relationship between knowledge points, or automatically identify the document structure and output a clear-level outline.

  • mind map
  • Chapter Outline
  • knowledge association
03

Single/multiple document Q&A

It supports natural language questions on single or multiple documents, accurately locates answer fragments, and performs multiple rounds of semantic reasoning based on context.

  • Multi-document Q&A
  • semantic reasoning
  • Answer traceability
04

Multilingual translation

Supports translation between Chinese-English, Chinese-Japanese, Chinese-German, Chinese-French and other mainstream languages. It can translate the entire document or key paragraphs while retaining the format and structure of the original text.

  • Multi-language translation
  • format preserved
  • Translation export
Business Workflow

Build business scenarios from the bottom up
Smart workflow

Let knowledge assets enter real business processes, from question and answer, generation, retrieval to execution, to support intelligent collaboration among multiple departments.

Customer service assistant

  • Unified customer consultation portal
  • 24/7 response
  • Accurate Q&A in real time
  • Multilingual voice question and answer

Marketing Assistant

  • Intelligent generation of product descriptions
  • Intelligent generation of marketing copy
  • Intelligent generation of promotional words
  • Intelligent product recommendations

R&D Assistant

  • Patent/document/regulatory search
  • Test reports are automatically generated
  • Quick search of technical solutions
  • Technical design document writing

Supply Chain Assistant

  • Intelligent analysis of supply chain risks
  • Quick query of supplier agreement
  • Inventory Strategy Intelligent Reference
  • Cross-department knowledge synchronization

Product Assistant

  • Product Specification Q&A Assistant
  • Competing product function benchmarking analysis
  • Automatic attribution of user feedback
  • Intelligent generation of requirements documents

Project Assistant

  • Automatic recommendation of project templates
  • Milestone check reminder
  • Review knowledge automatically accumulates
  • Reuse experience across projects

Legal Assistant

  • Quick answers to legal questions
  • Smart review of contract terms
  • Compliance documents are generated with one click
  • Historical case reference

Employee Assistant

  • Enterprise SOP intelligent search
  • HR Policy Intelligent Questions and Answers
  • personal knowledge management
  • Internal process navigation

Customer service assistant

  • Unified customer consultation portal
  • 24/7 response
  • Accurate Q&A in real time
  • Multilingual voice question and answer

Marketing Assistant

  • Intelligent generation of product descriptions
  • Intelligent generation of marketing copy
  • Intelligent generation of promotional words
  • Intelligent product recommendations

R&D Assistant

  • Patent/document/regulatory search
  • Test reports are automatically generated
  • Quick search of technical solutions
  • Technical design document writing

Supply Chain Assistant

  • Intelligent analysis of supply chain risks
  • Quick query of supplier agreement
  • Inventory Strategy Intelligent Reference
  • Cross-department knowledge synchronization

Product Assistant

  • Product Specification Q&A Assistant
  • Competing product function benchmarking analysis
  • Automatic attribution of user feedback
  • Intelligent generation of requirements documents

Project Assistant

  • Automatic recommendation of project templates
  • Milestone check reminder
  • Review knowledge automatically accumulates
  • Reuse experience across projects

Legal Assistant

  • Quick answers to legal questions
  • Smart review of contract terms
  • Compliance documents are generated with one click
  • Historical case reference

Employee Assistant

  • Enterprise SOP intelligent search
  • HR Policy Intelligent Questions and Answers
  • personal knowledge management
  • Internal process navigation

Get ready to activate your Intellectual assets?

Let enterprise knowledge move from static storage to dynamic growth and become the core fuel of AI Operating.